Help & Support
Raise a support ticket inside ShowCato and the team replies in the same place.
A ticket keeps your whole conversation with the ShowCato team in one place. You do not need to search old emails or chats. Every question and reply stays under one ticket number. Only the account owner sees Support, so team members should ask you to raise a ticket.
Best for most questions, bugs and requests. Your history is saved.
Good for a quick question during business hours.
For partnerships, enterprise questions, or if you cannot log in.
Raise a ticket
- Open Support and click + New Ticket.
- Enter a Subject and choose a Category: Account Issue, Billing Question, Technical Problem, Feature Request or Other.
- Describe the problem (at least 20 characters) and click Submit Ticket.
Each ticket gets its own number, such as TKT-AB12CD34. Quote it if you also contact the team on WhatsApp or email.
Which category to choose
| Category | Use it for |
|---|---|
| Account Issue | Login trouble, changing your email, team member access |
| Billing Question | Add-ons, storage packs, payments and invoices from ShowCato |
| Technical Problem | Something not working, an error message, a page not loading |
| Feature Request | An idea that would help your business |
| Other | Anything else |
Write a ticket that gets solved fast
- Say what you were doing. For example, "I clicked Generate Catalog Link for buyer Shah Traders."
- Say what happened. Copy any error message exactly as it appears.
- Say what you expected. For example, "I expected the link to open with 12 products."
- Add the details. The product name, link code or buyer name helps the team find the problem.
- "Link not working."
- "Link showcato.in/c/AB12CD34EF shows 'This catalog has expired' to my buyer, but I extended it by 24 hours this morning."
Follow a ticket
Statuses: Open, In Progress, Resolved, Closed. A red badge on Support means a new reply. Reply under Add Reply.
| Status | Meaning |
|---|---|
| Open | Your ticket is waiting for the team, or you have just replied |
| In Progress | The team is working on it |
| Resolved | The problem is fixed |
| Closed | The ticket is finished |
- The Support Tickets list shows each ticket's number, subject, category, status and date.
- Click a ticket to read the full conversation.
- Type your message and click Send Reply. A reply sets the ticket back to Open so the team sees it.
- If your problem is solved, click Mark Resolved.
Requests for add-ons from Advance Features and storage packs from Storage also appear here as tickets. Follow them the same way.
Contact us
| Channel | Details |
|---|---|
| +91 84601 60101 | |
| info@appteam.com · urgent issues: dhavalpanasara@gmail.com | |
| Contact page | showcato.in/contact |
| Hours | Monday to Saturday, 10am to 7pm IST |
If you cannot log in at all, use email or the contact page. Write from your registered email so the team can find your account.
How fast we respond
- Emails and contact requests: within 24 hours.
- Reported bugs: fixed within 48 hours.
- Grievances: acknowledged within 48 hours and resolved within 30 days.
Privacy and data requests
To ask for a copy of your data or to delete your account, see Security & Privacy and the Privacy Policy.
Before you contact us
Many answers are already in this guide. Try these pages first:
About the company
ShowCato is built and run by APP TEAM (Proprietorship), 204 Shubhsquare, Lal Darwaja, Surat 395003, Gujarat, India. GSTIN 24DIGPM2415C1ZS.