FAQ
Quick answers to the questions sellers ask most.
Questions are grouped by topic. If you do not find your answer here, raise a ticket from Support. See Help & Support.
Account
I cannot open the sign-up page on my phone.
The seller panel is for computers and laptops. Buyers can open catalog links on any phone.
I forgot my password.
On the login page, click Forgot password?. Enter your email address and ShowCato sends you a link to set a new password.
My login says the account is locked.
After 5 wrong passwords, the account is locked for 30 minutes. Wait, then try again with the right password, or reset it with Forgot password?.
Can my staff use ShowCato without my password?
Yes. Add each person in Role Manager with their own email and password, and choose what they can see. See Team Members.
Can I run two businesses from one login?
Yes. Click your name → Add Business. Each business has its own products, buyers, links and enquiries. Switch between them from the same menu.
How do I change my business name, logo or WhatsApp number?
Open Settings, make the change and click Save Business Profile. See Settings.
Is there a ShowCato mobile app?
Native Android and iOS apps are planned. Until then, use the seller panel on a computer, and share links from any device.
How do I delete my account?
Open User Profile and click Delete Account. This removes all your businesses and data for good, so export your buyers and enquiries first. See Security & Privacy.
Products
My product does not appear when I make a link.
Only Active products can be shared. Set the product's Status to Active.
Why can I not add a product?
Every product needs a category. Create one in Categories first. The Add Product form opens fully only after you pick a category. See Categories.
Photo upload says "Not enough storage".
Delete unused photos or buy more on the Storage page.
What photos can I upload?
JPG, PNG or WebP, up to 5 MB each. Photos are cropped to a square automatically, so keep the product in the centre of the picture.
Can I add hundreds of products at once?
Yes. Use Bulk Upload on the Products page with an Excel or CSV file. Photos are not included; add them from each product page afterwards. See Bulk Upload.
How do I sell one product in many sizes or colours?
Add variants to the product, such as Size and Colour, each with its own extra price. See Variants & Options.
My prices change every day, like gold. What do I do?
Use a Formula Price category. Update the material rate once and the prices of linked products update too. See Formula Pricing.
I changed the currency, but prices did not change.
That is expected. Currency changes only the symbol buyers see. Prices are never converted, so update them yourself if needed.
Links
My buyer says the link has expired.
Open the link and use Extend by, or Reactivate it if it has expired.
How long can a link stay open?
From 1 hour up to 30 days. Choose a ready option such as 6 hours or 7 days, or enter custom hours.
Can I delete a link?
No. Deactivate it instead.
Buyers cannot see my prices.
Turn on Show price to buyers on the product, or choose Show all prices on the link.
How do I give a bulk discount?
Set Discount (%) on the link and add Conditional Bill Discount Slabs.
If I edit a product, does an old link change too?
Yes. A link shows your products as they are now. A new price or photo appears the next time the buyer opens the link.
My buyer forwarded the link. Can others open it?
Yes, while it is active, unless you turned on email or mobile verification. With verification, only people in your buyer list can open it. You can also Deactivate the link at once.
Can I see if my buyer opened the link?
Yes. Open the link in Shared Catalog and scroll to Buyer Analytics. See Buyer Analytics.
Can I see a catalog before I build mine?
Yes. Open one of the Demo Catalogs.
Buyers
"Specific buyer" is greyed out.
Add a buyer on the Buyers page first.
Do my buyers need an app?
No. Catalog links open in any phone or computer browser, with no login.
Can other sellers see my buyers?
No. Your buyer list is visible only to you and the team members you allow. Buyer details are also stored encrypted.
Can a salesperson see only their own customers?
Yes. Give them the Only Added Buyers permission instead of All Buyers.
Can I download my buyer list?
Yes. Open Buyers and click Export CSV.
Quotations & Enquiries
Is a quotation the same as an enquiry?
Yes. The buyer generates a quotation; you receive it as an enquiry in your Enquiries inbox.
Where do I see new enquiries?
In Enquiries. New enquiries sit at the top with the status New. Product enquiries are not emailed, so check this inbox. Package enquiries are also emailed to the Business Mail set in Settings.
How do I reply to an enquiry?
Open the enquiry and click Reply on WhatsApp or Reply by Email. Then set the status to Replied so your team knows it is handled.
Can I keep private notes on an enquiry?
Yes. Use Your Internal Notes, up to 2,000 characters. The buyer never sees them.
Can I turn an enquiry into a bill?
Yes, with the Invoice Billing add-on. Each enquiry then creates a draft invoice for you to check and finalise. See Invoices.
Does ShowCato take payments or ship orders?
No. ShowCato creates the catalog and the quotation. Payment and delivery are agreed between you and your buyer.
Billing
Is ShowCato free?
Yes. The Free Forever plan includes products, links, quotations, enquiries, buyers, team members, GST and 1 GB of storage. You pay only for extra storage or add-ons you choose. See Pricing & Add-ons.
A button says PRO.
That is a paid add-on. See Pricing & Add-ons.
How do I switch on an add-on?
Open Advance Features and click Activate. A support request opens, already filled in. The ShowCato team contacts you for payment and switches it on. Each activation lasts 1 month.
How do I buy more storage?
Open Storage, pick a pack of 1, 5, 10 or 25 GB and click Submit Storage Request. It costs ₹100 per GB per year.
Do I pay extra for GST features?
No. GST settings are free for every account.
What about refunds?
Refunds and cancellations are covered in the Refund & Cancellation Policy.